1.What is the Customer level? 


It is the way our customers are classified in Banexcoin, which provides benefits within the platform. When carrying out exchange operations, deposits and withdrawals with different limits. The higher the Customer level, the higher the limits allowed for Fiat exchange, deposits and withdrawals. All our customers must have an approved level, in order to carry out operations.


2.Who can request a level increase? 


All customers registered on our platform, as long as they take in mind that:

  • For Amateur, Intermediate, Advanced and Master level: The applicant must be a natural person.

  • For Corporate level: The applicant account must be from a legal entity and the registration must be made by its legal representative.


3. What do I need to level up? 


To request the increase in customer level, some requirements are necessary that vary according to the level you wish to obtain, to find out about them you must click on the following links:




  See the requirements for Amateur Customer level 



  See the requirements for Intermediate Customer level 



  See the requirements for Advanced Customer Level 


   See the requirements for Master Customer level 


5.Once I complete my Customer Level upgrade request, how long will the process take? 


Banexcoin will verify the information provided, once this process is completed. If there is any type of incident, it will be informed through your email. The attention period is 72 business hours, depending on the demand for requests.

Once you have reached your requested customer level, you will be able to carry out all the operations we have for you, according to the following limits and benefits