The Master level is available for our customers who want to have the highest limits


  • Have an Advanced Client Level

  • Present Affidavit of Origin of Funds (if dependent)

  • Present Financial Statements (if independent or shareholder)

  • Present documents that support the origin of funds (if requested)

Once I submit all my details, how long will it take for my Banexcoin account to level up?

We will check the information provided in the course of 60 to 180 minutes from the moment you have submitted your application, depending on the influx of applications that are queued to be processed, then we will notify you by email about your increase or if there is some incident in the verification process.

Take in mind the following when making a request for a level increase to avoid the waiting time being longer than necessary:

  • You must verify that the documents you are entering are those requested in order to avoid them being considered incorrect

  • Documents must be legible and their data must be clearly visible to prevent them from being considered incorrect

  • If your level increase request is rejected for having erroneous data and it is requested again, you will have to wait an approximate time of 60 to 180 minutes from the moment you sent your request depending on the influx of requests that are in the queue to be processed.