Having downloaded a two-factor Authentication application on your Smart Phone, Google Authenticator is recommended.

You can download the Google Authenticator here: 



- Enter the page, then go to the right side of the screen and enter your "username or registered email", enter your password and click on "Login".

- Once you have entered our platform, the following message will immediately appear indicating 3 recommendations that you must take into account before continuing. After reading them, click on the "Next" button.

1-Download the Google Authenticator app by clicking here, if you already have it installed on your mobile click on "Activate digital token (2FA)

2- Link your account with Google Authenticator by scanning the QR with your mobile phone, or you can also copy the code and enter it in the Google Authenticator app, then click "Next"

3 - You will be shown the two-factor authentication menu where it is necessary to open the app for authentication on your Smart phone, enter it, scan the QR code which will provide you with 6 digits that must be placed in the fields that indicate it therein. order.

After filling out the fields, two-factor authentication will automatically be enabled.


If you have completed all the steps correctly you will see the following message which means that you have successfully completed your 2FA activation process.

En este gif te mostramos el paso a paso de como debes activar el 2FA 

If you have completed all the steps correctly, you will see that in the Two-Factor Authentication image the button will remain "ON", which means that you have successfully completed your 2FA activation process. 

You can download the Google Authenticator here: 

You must take into account that if you lose access to your device where you have activated your 2FA you will lose access to your account, due to this after activating it you must request and save it in a safe place that only you have access your 2FA recovery code, it is a code consisting of more than 50 alphanumeric characters which you can use to activate your 2FA on a new device in the event that you make a change to your current mobile device or lose it the same, to obtain it you can see the instructions by clicking here.

Important note:

- Take in mind that in the case of having deactivated 2FA it is necessary to perform the activation steps again, in this case you must scan the QR code offered by the page again and you will obtain a new, different verification code to the one you previously had, so it's important that you also save your new 2FA recovery code to avoid inconvenience if you ever lose your mobile device.

-In case you have changed your Smartphone or you have lost it, you must carry out the 2FA recovery process if you have saved your recovery code, if you have not saved your code, you must contact Banexcoin Support by sending an email to [email protected]  and expose your situation by providing your registered email on the Banexcoin platform and User Name.