There are 2 ways to reset your password.

1. If you can log in the platform and you want to change the password click here   

2. If you have forgotten your password and cannot access your account click here

1. If you can log in the platform and you want to change the password

For this, you must enter and click on "Mi Profile" and got to the profile and security tab.

Then Click on "Changer Password"

Click SEND EMAIL, which will automatically send you an email whit a code number to continue the process

In your inbox, you will receive the password change email and if you are sure you want to make the change you must click on Reset. 

Caution: when you receive a reset password email from Banexcoin please be sure the sender is [email protected] if the sender is any other please do not open the email could be someone trying to access your data

Then you will see the following screen in which you must fill in the new password and matching password fields and then click on reset the password.

Important: Remember when you are creating a new password you must use at least 8 characters including Up & down cases, numbers, special characters.

If it has been done correctly, you will see the following screen and you can log in without problems using your new password by clicking the "go-to Exchange" button.

2. If you have forgotten your password and cannot access your account

For this option when you are on the Banexcoin Login webpage you must click on "Do you have trouble logging in? Click here."

After you must click on "I am a registered customer and I forgot my password.", then you must enter your  Banexcoin username or email and click on "SEND EMAIL"

In your email inbox you will receive an email with the code to change your password.

• Note: Currently the email will be sent in the Spanish language, there should also be no problems with the code sent when entering it on the platform, we have included a translated version in this article

Then you will see the following screen in which you must fill in the new password and matching password fields, enter the code you received by email and then click on "Reset the password"

Important: Remember when you are creating a new password you must use at least 8 characters including Up & down cases, numbers, special characters.

If it has been done correctly, you will see the following screen and you can log in without problems using your new password by clicking the "Understood" button.

Now you are ready with your new password and you can continue to carry out all your operations within the Banexcoin platform normally.