In the event that you have decided to close your Banexcoin account, keep in mind that it must meet the following conditions:

  • Do not have a balance in any of the currencies

  • Do not maintain open or in-process orders

  • Do not maintain withdrawals or deposits in process

If your account complies with these conditions, you must send us an email to [email protected], from your email address registered on the platform with the subject: "Close Account", indicating the reason why you want to disable your account, also indicate names and surnames complete as well as the type and number of your identity document registered in Banexcoin.

Keep in mind the following before proceeding to request the closure of your Banexcoin Account:

  • If the account has a balance lower than the amount necessary to make a withdrawal, it must generate a deposit for the remaining amount to be able to withdraw the entire balance in it (remember that there is a withdrawal fee), otherwise the amount found on the platform will be deferred and considered a closing processing cost commission.

  • Before requesting the closure of your account, you must export the reports that you think are necessary since, after closing it, we cannot provide them.

  • You must take in mind that, after closing your account, in case you wish to operate in Banexcoin again, you must register a new account, since closed accounts cannot be reactivated for any reason.