Can not see your crypto deposit? You should take in mind  the following observations: 

The transaction must have a minimum of 3 confirmations in the Blockchain network so that it can appear reflected in your Banexcoin account as it is BTC. In the case of USDC, trades need at least 128 confirmations. 


 As part of our AML (Anti-money laundering) policies, it is necessary that you add the origin of the deposit funds in cryptocurrencies, equal to or greater than 0.08 BTC or in the case of USD Coin, 5,000.00 USDC.  


We indicate how to add your Affidavit of Origin of Funds below:


  • Enter your Banexcoin account, at the top of it, it will appear as follows: 



  • You must click on "Register Affidavit", then you only have to select the option from the drop-down menu that corresponds to the operation. 


After adding the origin of the funds, you will be able to see the balance reflected in your account automatically.


Banexcoin, as a regulated institution, is obliged to apply international standard procedures that allow it to prevent Money Laundering and Terrorism Financing (AML). /CFT). Likewise, we take care of our reputation and that of our customers. If a crypto deposit presents an alert in our security system, a process will be carried out to verify the legitimacy of the funds. If there is any problem, we will contact you as soon as possible and we will inform you of the status of your transaction.