FAQ

Short answers to common questions

Where is my deposit?
If you made a FIAT deposit (Soles or Dollars) in any of the bank accounts that we have at your disposal and you notified it in your Banexcoin account, once ...
Who pays the withdrawal fee?
Fiat withdrawal commission Banexcoin charges a small percentage on the total amount of fiat withdrawal, in the case of making transfers to bank accounts...
Why is my crypto deposit not showing up?
Can not see your crypto deposit? You should take in mind  the following observations:  The transaction must have a minimum of 3 confirmations in the Block...
Why is my withdrawal still pending?
Why is my withdrawal still pending?   When completing the corresponding fields for your withdrawal ticket, you should take into account that, when enterin...